At tkp388, your privacy is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a tkp388 account holder based in Indonesia.
Our Commitment to You
These principles shape every decision we make about your data at tkp388.
In this Privacy Policy, the following terms carry the meanings set out below unless the context clearly requires otherwise:
This Privacy Policy applies to all Personal Data collected by tkp388 in connection with your use of the Platform, regardless of whether you access the Platform via a desktop browser, mobile browser, or any other device. It applies to registered account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team.
This Policy is intended to serve players across Indonesia — including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Palembang, Makassar, and all other regions — who choose to use the tkp388 platform.
This Privacy Policy does not apply to third-party websites, payment processors, or game studios that may be linked to or integrated with the Platform. Those entities operate under their own privacy policies, which we encourage you to review independently.
tkp388 collects Personal Data across several categories depending on your interaction with the Platform. The table below summarises the main categories, specific data points within each, and the primary purpose for collection.
| Category | Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Indonesian KTP / passport number, selfie photograph for liveness check | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, Indonesian mobile number, residential address (province, city, postal code) | Account communications, transaction notifications, support responses |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet account IDs (GoPay, OVO, DANA, ShopeePay, LinkAja), deposit and withdrawal transaction records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, page visit logs, login timestamps | Platform security, fraud detection, service optimisation |
| Gaming Activity Data | Game history (sportsbook bets, live casino rounds, slot sessions, sakong hands, poker hands), bet amounts in IDR, win/loss outcomes, bonus redemption history | Account management, responsible gaming monitoring, dispute resolution |
| Communications Data | Live chat transcripts, email correspondence, support ticket history | Customer support, service improvement, compliance records |
| Marketing Preferences | Opted-in promotional email and SMS preferences, preferred game categories, language and time-zone settings | Personalised promotions (where consented), platform customisation |
tkp388 collects your Personal Data through the following channels:
tkp388 processes your Personal Data on one or more of the following lawful grounds:
tkp388 uses your Personal Data for the following specific purposes:
To create and maintain your account, verify your identity and age (21+ requirement), authenticate your login sessions, and manage your account preferences and settings.
To process your deposits and withdrawals in Indonesian Rupiah (IDR / Rp) via your chosen local bank or e-wallet, to reconcile transaction records, and to return funds to the correct verified payment method upon withdrawal.
To meet our obligations under applicable anti-money-laundering and counter-terrorist-financing frameworks, including screening your identity against international sanctions lists and retaining transaction records as required by our international gaming licence.
To detect and prevent fraudulent account activity, multi-account registrations, bonus abuse, payment chargebacks, and any attempt to exploit vulnerabilities on the Platform. This includes automated screening of login IP addresses, device fingerprints, and unusual transaction patterns.
To monitor your gaming activity for signs of problematic gambling behaviour, to enforce any self-exclusion, deposit limit, or session time-limit settings you have activated on your account, and to contact you proactively if our responsible gaming algorithms identify a concern.
To respond to your enquiries, resolve disputes over bet settlements or payment transactions, and maintain a record of communications for quality assurance and compliance purposes.
Where you have opted in, to send you personalised promotional offers, deposit bonus notifications, BRI Liga 1 accumulator tips, and seasonal campaign notifications (such as Idul Fitri special bonuses or Nyepi reload offers) via email or SMS. You can opt out at any time.
To conduct internal analytics on Platform usage patterns, game popularity, deposit method preferences, and user journey behaviour — all in aggregated or anonymised form — in order to improve the player experience at tkp388.
tkp388 does not sell your Personal Data. We share it only in the following limited, controlled circumstances:
We engage a carefully selected group of third-party service providers who process Personal Data on our behalf under binding data processing agreements. These include:
tkp388 may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts when compelled to do so by a valid legal order, court subpoena, or regulatory directive under the laws of our operating jurisdiction. We will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of the assets of tkp388, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and your rights in relation to your data before it takes effect.
We may share your Personal Data with additional third parties where you have given us your explicit prior consent for a specific purpose — for example, if you participate in a jointly branded promotional event with a named partner.
tkp388 gives particular care to the handling of financial data given its sensitivity. The following practices apply specifically to payment-related Personal Data:
Cookies are small text files that the Platform places on your device when you visit tkp388.app. They allow the Platform to recognise your device across page loads and session visits, enabling core functionality and personalisation features.
You may configure your browser to refuse all cookies or to alert you when cookies are being placed. Please note that disabling strictly necessary cookies will prevent you from logging into your tkp388 account and using the Platform's real-money services. Instructions for managing cookie settings are available in your browser's help documentation.
tkp388 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural targeting technologies. We do not share your browsing behaviour with advertising platforms.
tkp388 retains your Personal Data for the following periods, after which it is either securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC documents | 5 years from account closure | Anti-money-laundering regulatory requirement |
| Financial transaction records | 5 years from transaction date | Anti-money-laundering regulatory requirement |
| Gaming activity logs | 3 years from account closure | Dispute resolution & responsible gaming audit |
| Customer support communications | 3 years from last contact | Dispute resolution & service quality |
| Technical / server logs | 12 months on a rolling basis | Security monitoring & fraud investigation |
| Marketing preferences & consent records | Until consent is withdrawn, then 1 year | Consent compliance record |
| Account contact data (active account) | Duration of account plus 5 years | Contractual & regulatory |
When a retention period expires, data is permanently deleted from all active and backup systems within 90 days of the scheduled deletion date.
tkp388 implements a multi-layered security framework to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction:
As a tkp388 account holder, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at support@tkp388.app with the subject line "Data Rights Request". We will respond within 30 days of receiving a verified request.
You have the right to request a copy of all Personal Data tkp388 holds about you, including your account profile, transaction history, gaming activity logs, and any KYC documents on file.
You have the right to request that we correct any inaccurate or incomplete Personal Data held about you. Corrections to core identity data (name, date of birth) may require re-submission of KYC documentation.
You may request that we delete your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the processing basis), or where you object to processing based on legitimate interests and your objection prevails. Please note that erasure requests may be subject to overriding legal retention obligations — for example, we cannot delete transaction records required for anti-money-laundering compliance during their mandatory retention period.
You may request that we restrict (i.e., pause) the processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of data we hold or while an objection is being assessed.
You may object to processing based on our legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights. You may always object to marketing processing, and we will act on that objection immediately.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Contact support or update your account preferences to withdraw marketing consent.
The Platform is strictly intended for adults aged 21 years and above. tkp388 does not knowingly collect Personal Data from any individual under the age of 21. Our registration process requires a date of birth declaration, and our KYC programme verifies age using government-issued identification documents.
If tkp388 becomes aware that it has inadvertently collected Personal Data from a person under the age of 21, we will take immediate steps to close the account, void any bets placed, and securely delete all associated Personal Data in accordance with our responsible gaming obligations.
tkp388 operates globally and may transfer your Personal Data to servers, processors, or service providers located outside Indonesia. Where such transfers occur, tkp388 takes the following measures to ensure your data remains protected to an equivalent standard:
Where you have questions about the specific safeguards in place for any particular international transfer, you may contact us at support@tkp388.app to request further details.
tkp388 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or Platform features. When we make material changes, we will:
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and contact us to close your account before the effective date.
The most current version of this Privacy Policy is always available at https://tkp388.app/privacy-policy. If you are reading a cached or printed copy, please visit the Platform to confirm you have the latest version.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkp388 handles your Personal Data, please reach out through the following channels:
Ready to Play?
Now that you know exactly how we protect your data, dive into the full tkp388 experience — live casino tables, sportsbook betting on BRI Liga 1 and the EPL, hundreds of slots, and more. All backed by the privacy commitments on this page.